EXPECTATIONS AND RESPONSIBILITIES
What you can expect from me as coach:
My expectations for you as client:
- Show up as you, fully prepared and open to new ideas.
- Recognize this is a commitment to yourself.
- Fill out the weekly coaching form before our session if you’re a 1:1 coaching client.
- Show up on time and follow my cancellation policy.
- Let me know right away if you have any concerns. Communication is a two-way street.
- Maintain privacy and confidentiality of the other group members and avoid sharing names and/or information shared by other group members with persons outside of your Program.
- Give your best effort to complete action steps, which will of course give you the best results.
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VIRTUAL SUPPORT
The Client may engage in reasonable virtual support during the duration of the client engagement (between commitment and the final session.)Â Â
- This includes email support: [email protected]
- The Coach responds to emails within 48 hours unless it’s a weekend or holiday.
- Please do not share sensitive (password, credit card, login, etc) information via online support.
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Note: If at any time The Coach feels the support requests are extending the bounds of what is considered reasonable, it is the responsibility of The Coach to initiate the conversation and set new firm and specific support communication guidelines with The Client.
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RE-SCHEDULING, CANCELLATIONS & MISSED APPOINTMENTS
If the coach should cancel a scheduled appointment, we will reschedule. An effort will be made to facilitate communication during a missed week.
Client is financially responsible for scheduled sessions that are missed by the client without prior notification to the coach (at least 24 hours).
Cancellations with 24 hours’ notice time can be rescheduled at our mutual convenience, recognizing that there is value in being as consistent as possible.
If the Client misses or must reschedule a session with less than 24 hours' notice, the Company will make reasonable accommodation for the Client’s missed appointments; however, availability beyond the initial scheduled appointments is not guaranteed.
Initiating the coaching session is the responsibility of the client, as is the phone bill covering the coaching calls. We use Zoom or FreeConferenceCall.com
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NATURE OF THE COACHING RELATIONSHIP
The Client understands that this is a goal and action-oriented program and not therapy or counseling. The coach will not advise the client during the coaching relationship unless specifically asked to do so. Attention to the goals and actions the client chooses in the coaching sessions – and to the effort to implement those goals and actions – are an important part of this endeavor.
It is The Coach’s job to focus the collective attention of the coaching team on the values, intentions, and goals that the client deems important.
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CONFIDENTIALITY
All communications and information between The Coach and The Client will be held in complete confidence.
The Company does have permission to reference general information from conversations for marketing and business building purposes so long as no information is given that would reveal the identity or specific business of the Client.Â
In order to create a safe coaching environment for all group members, we request that group members not share names and/or information about any of the group processes with persons outside of your Coaching/Program, unless it is about your own personal experience with ADHD and/or coaching.
At the same time in a group setting, you are aware that when you participate in a group call or interact with any group members by any means during the Coaching/Program, including in all group calls and the online group, you are voluntarily sharing and disclosing information which may be seen, heard, collected and used by others. Therefore, we cannot be responsible for any unauthorized use of any or all of the information you share with other group participants, whether during the calls, online, in private conversations, or in any other manner.Â
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MEDIA RELEASE
By participating in our Coaching/Program, you consent to our use of your comments used anonymously but including your professional title in all other coaching programs and all marketing materials, including, but not limited to, social media posts, website pages, newsletters and emails, blog articles, videos, podcasts, presentations, webinars, online courses, and books.Â
The use of any identifying information that could be directly linked to you, your name, photographs, videos, and/or audio recordings containing your image, voice, text, and/or likeness provided in any aspect of the Program, will only be used by prior written consent.Â
We keep a file of notes we take during coaching sessions for each client and share them with you in a private folder. We will retain these files for a year from the date of our last appointment.
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CREDENTIALING
Coach may be pursuing further credentialing as a professional coach from a nationally recognized credentialing organization, which includes sending a log of her client hours as part of the application process. Â
Occasionally a credentialing assessor may contact one or two clients to ask about their experience in coaching (though never about the actual content of the coaching). Credentialing organizations observe strict confidentiality in this matter; this information is never released to anyone else.
Your signature at the end of this letter gives me permission to include your name in this log.
We engage in training and continuing education pursuing and/or maintaining ICF (International Coaching Federation) Credentials. That process requires the names and contact information of all Clients for possible verification by the ICF. By signing this Agreement, you agree to have only your name, contact information, and start and end dates of coaching shared with ICF staff members and/or other parties involved in this process for the sole and necessary purpose of verifying the coaching relationship. No personal notes will be shared with the ICF.
According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and for coach professional development and/or consultation purposes.
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RESULTS & GUARANTEES
Results of The Coaching/Program can and do vary. The Company makes no guarantees. Any testimonials and examples used do not guarantee that anyone will achieve the same or similar results. Each individual’s success depends on many factors, including but not limited to, their background, dedication, resources, starting point in their business, desire and motivation.
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RESPONSIBILITIES AND LIABILITIES
Laymen terms: The Company is not responsible for things outside of our control that delay or interrupt our ability to fulfill our agreement.
Legalese: The Company is not responsible to the Participant for any loss, damages, costs, claims or expenses which may be incurred as a result of its delay in or failure to perform its obligations where such delay or failure is due to causes beyond its control.
Causes beyond its control include but are not limited to: (1) acts of God, (2) war, including armed conflict, (3) severe weather or (4) any other cause reasonably beyond the Company' control (collectively referred to as "Occurrences"), make delivery of the service outlined in this agreement impracticable to perform, illegal, or impossible to fully perform under this Agreement as the Parties originally contracted.
The Company will take all reasonable attempts to fulfill the work outlined in this agreement once the Occurrences are over.Â
None of the coaching/consulting/business advisory discussions constitute tax or legal advice.
All commitments and actions that the Client takes because of the coaching/consulting are taken voluntarily and because the Client chooses to take them.
The Company shall have no liability or responsibility for any actions of the Client taken (or not taken) in connection herewith.
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INVESTMENT
You agree that you are financially willing and able to invest in this Coaching/Program by choice, and that by so doing, you are not incurring any economic hardship in any way.
Payment Authorization and Receipt
You give us permission to automatically charge your credit card or debit card as payment for your Coaching/Program without any additional authorization, and you will receive an electronic receipt. Please note that chargebacks are not permitted, and you are agreeing that upon enrollment and by participating in this Program for any length of time, you will make payment in full.
Refund Policy
It is our intention for you to be thrilled with your Coaching/Program. Yet, because this Program’s availability is limited, once you begin the Coaching/Program, you have reserved that group coaching spot for yourself at the exclusion of other clients. For this reason, there are no refunds.
You agree that you will not issue a chargeback for any payment made as you are fully aware of this Refund Policy and voluntarily consent to it. Should you attempt to issue a chargeback with your credit card company, this Agreement will automatically terminate upon such an attempt, regardless of whether the attempt is successful or not. You will still remain contractually responsible for payment in full for the Coaching/Program.
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INTELLECTUAL PROPERTY RIGHTS
Your Work Product
We acknowledge that you hold all intellectual property rights in any of your work product resulting from participation in the Coaching/Program, including but not limited to copyright and trademark rights as business ideas or content. We agree not to claim any such ownership in your work product or intellectual property at any time.Â
My Intellectual Property Rights
We retain all ownership and intellectual property rights to the Coaching/Program content and all materials provided to you through the Coaching/Program, including all copyrights and any trademarks belonging to us. The Coaching/Program content and materials are being provided to you for your individual use only and with a single-user license which means that you are not allowed or authorized to share, copy, sell, post, distribute, reproduce, duplicate, trade, resell, exploit, or otherwise disseminate any portion of the Coaching/Program or Coaching/Program materials, electronically or otherwise, for business or commercial use, or in any other way that earns you money, without our prior written permission.Â
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PERSONAL RESPONSIBILITY AND ASSUMPTION OF RISK
 You acknowledge that you take full responsibility for yourself and all decisions made before, during, and after your Coaching/Program. You knowingly assume all of the risks of the Coaching/Program related to your use, misuse, or non-use of the Program or any of the Program content or materials. You agree to: (1) be mindful of your well-being during the course of this Program, (2) act with respect and care without causing harm to any other group members (including but not limited to their work product and/or other intellectual property rights or other rights), and (3) recognize that you are solely responsible for your results.
